Frequently Asked Questions

Yes, absolutely! 🎉 Join our email list and enjoy 10% off your first order.

Plus, become part of our Glitz & Love Rewards program — you’ll start earning points just by signing up!

🛠️ Ready-to-ship items are typically sent out within 2–5 working days.

✨ Made-to-order / Pre-order timelines are specified in each product listing.

Yes, definitely! For custom requests, feel free to email us before placing your order — or leave a note at checkout. We'll do our best to accommodate you.

Many of our pieces are one-of-a-kind or made in small batches. Because pearls are so unique, we often photograph each piece individually. Once sold, they may be removed from the shop.

✨ If you saw something you love, email us — we might be able to recreate it just for you!

Simply email us at hello@glitzandlove.com with your name, order number, and the message you'd like to include. (Gift notes are not added by default.)

We accept Visa, Mastercard, American Express, as well as Apple Pay, Google Pay, and most major credit/debit cards through secure checkout.

Please check your spam or promotions folder. If it’s still missing after 30 minutes, email us at hello@glitzandlove.com with your name, contact email, items ordered, and purchase date — we’ll help you out.

Unfortunately, we’re unable to modify confirmed orders.

If you’d like to purchase additional items, simply place a new order and mention in the checkout note that you'd like to combine shipping — as long as your previous order hasn’t been dispatched, we’ll do our best to accommodate!

Orders can’t be canceled once they’re processed, packed, or dispatched.

We work quickly (sometimes within 1–2 days), so please review all product details and policies before ordering. If you've just placed your order and need assistance, contact us ASAP at hello@glitzandlove.com with your invoice number.

Only one discount code can be applied per order.

Discount codes are valid for regular-priced items only and cannot be combined with storewide sales.

Yes, absolutely! All Glitz & Love pearl jewelry is made with hypoallergenic materials — including 925 sterling silver, 14k gold-filled, 18k gold, 18k white gold, and 18k rose gold.

You’ll find the specific materials used listed in the product description of each piece. Perfect for sensitive skin! ✨

You can find detailed care instructions on our Jewelry Care Tips page. Proper care will help preserve the beauty of your pieces for years to come!

For details, please refer to our Shipping Information page.

Yes! We ship worldwide from sunny island Singapore.

If your order seems delayed, feel free to contact us at hello@glitzandlove.com and we’ll do our best to assist you.

Tracking options:

• Singapore Tracked Mail – Track via SingPost
• DHL Express – Track via DHL
  

For more details, visit our Shipping Information page.

Local (Singapore): Tracked mail can be delivered to home, office, or P.O. Box addresses.

International Orders: DHL Express requires a physical address (home or office) and does not deliver to P.O. Boxes. If you're using a work address, please include any relevant details (e.g., company name, entrance, level number) to help ensure smooth delivery.

You’ll receive an email notification once your parcel has been shipped. Please ensure the email address you entered during checkout is correct so you don’t miss any updates.

Log in to your registered account and go to the Order History page. You’ll find detailed information about your order status and tracking there.

Please refer to our Return & Exchange page for full details on our return and exchange policy.